Frequently Asked Questions

Everything you need to know about shopping with Twigs

What is the standard shipping timeframe?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.

What is your return policy?

We offer a 30-day return window for most items in their original, unused condition. Please note that certain clearance items are marked as final sale and cannot be returned.

Do you offer international shipping?

Currently, Twigs ships exclusively to customers within North America. We are working on expanding our logistics to support international shipping in the near future.

How can I track my order?

Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including Apple Pay, Google Pay, and PayPal.

Are your products sustainably sourced?

At Twigs, we prioritize eco-friendly partnerships. Over 70% of our inventory is sourced from manufacturers who utilize recycled materials and sustainable production practices.